FAQs

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Dr Alex Alexander. abides strictly by the Private Act. Ordinarily, we will not release the contents of your medical file without your consent.

The best and only way to find out which treatment is right for you is to consult Dr Alex Alexander who will listen to your needs, examine you and provide you with educated advice. He will also tell you what you need to know about the treatment you are interested in or recommend another to meet your needs and goals.

Information on our current fee structure is available from our office. We are not a Bulk Billing practice and we do request payment at the time of consultation. All major credit cards are accepted and we have EFTPOS facilities. Variations to this billing structure are at our discretion.

All visits to our rooms are out-patient services and therefore refundable in part by Medicare only. Medicare refunds will vary depending on how your family is currently positioned relative to the Medicare Safety Net threshold.

The Medicare safety net was introduced to ensure Australians are protected against very large medical bills. It means that once you reach your Medicare Safety Net threshold, visits to your doctor and medical tests will end up costing you less. Safety net accrual commences in January each year and once the threshold is reached Medicare will pay 80% of your out-of-hospital out-of-pocket medical costs ( there are limits on some obstetric services ). In order to claim this benefit, couples and families must be registered with Medicare. To register for the Medicare Safety Net telephone 132 011 or visit www.medicare.gov.au

For Gynaecology services and procedures:

Your private health fund and Medicare will cover a portion with an associated item number. Please note that there will be an out-of-pocket gap for your surgery, and this varies from one procedure to another. We will give you an estimate of your gap prior to your surgery.

For Obstetric services and procedures

Dr Alexander participates in the “No Gap” schemes of most private health funds and, if eligible, your account for all in-hospital obstetric services incurred will be forwarded directly to your private health fund. As such, there will be no out-of-pocket expenses.

It is important that you ensure your health fund covers you for obstetric services in a private hospital at the time you are due to deliver and also that you have “No Gap” cover.

Medicare will pay a small portion of your in-hospital medical costs (75% of the scheduled fee). The remainder will be at your own expense. You will also be responsible for the full payment of all hospital fees. To assist with your financial planning it is best to discuss with the Mater Mothers’ Private Hospital their fee packages early in your pregnancy. The Mater Mothers’ Private Hospital may be contacted on telephone 07 3163 8847.

EFTPOS, Bank cheques, personal cheques, cash or credit cards (MasterCard, VISA) are acceptable means of payment.